Frequently Asked Questions

Welcome to FAQ'S with The Silk Labs

How Long Does Shipping Take? 

Domestic Shipping: 2-6 business days

USA Shipping: 2-10 business days

International Shipping: 2-13 business days

Shipping times are only estimates and cannot be guaranteed, especially during the worldwide pandemic. We do not offer tracking at the moment due to low shipping prices for you! 

How Much Is Shipping? 

Domestic shipping: $2 

USA shipping: $6 

International Shipping: Calculated on our website based off of your location and will appear at checking. 

How Do I Care For My Silk Goods?

We recommend hand-washing in cold water using a gentle detergent. Once dry steam or iron on a low heat setting for that perfect silk feel.

A Friendly Reminder:

Please double check your email when shopping with us. If you put in the incorrect email you will NOT receive your purchase confirmation email or a fulfillment email. Thank you! 

A Friendly Reminder: 

Customer service is handled by one individual, the owner of The Silk Labs.  Jenna is doing her best to answer every DM & email in a timely manner.  Which some days are hundreds.  We know you're excited and so are we!  If you email us a question & the answer is in this FAQ we may not get back to you, so please make sure you check our FAQ first.  Thank you.  

x